Visible Work = Tip of the Iceberg

Users and customers that are not familiar with IT practices might mistake the speed with which an IT professional completes a task as evidence for the task being easy and simple. This is similar to the tips of icebergs in that the visible IT work is merely a small part of the project. Just as you do not see the massive bulk of an iceberg beneath the water’s surface users and customers do not see the planning, pre