Notes ≠ Knowledge

During my brief time so far as a consultant and pre-sales solution architect I have met several clients who will ask me very specific questions regarding how to configure a device. When I know the command I will share that information with the client. The client will then write down what I said verbatim in their notes. The client then mentions how they will use that information later in their production environment

Old Technology Is Not Bad Technology

Following my last article on how innovation should not be the goal of a good IT shop but rather a consequence of pursuing excellent service I wanted to address another misconception regarding technology: That somehow a technology’s age determines its usefulness. This is a ridiculous misconception. A technology’s usefulness is determined solely by how well it solves a problem. For example, recently I wro