Text: Essential For Diagrams, Not Presentations

In my role I deal with a lot of diagrams and presentations. There is an unfortunate trend amongst IT professionals, manufacturers, and resellers to fail to communicate properly using both diagrams and presentations. This miscommunication stems from the inclusion or exclusion of text. Sometimes you need to read text to explain what you are looking at, and at other times text gets in the way. It all depends on the pu

Notes ≠ Knowledge

During my brief time so far as a consultant and pre-sales solution architect I have met several clients who will ask me very specific questions regarding how to configure a device. When I know the command I will share that information with the client. The client will then write down what I said verbatim in their notes. The client then mentions how they will use that information later in their production environment