The Social Side of IT: “How Much COIN Do You Have?”
This industry puts a heavy emphasis on technology, of course, but not nearly enough time and energy is spent on training IT professionals on how they should act as professionals. You might think that this is something that can be taken for granted. After all, as long as you know how the technology works who cares if your professional and social skills are a little rough around the edges?
The customer cares. That is