“You sales people will say anything. I’ll believe it when I see it!”
I encounter the above statement, or some variant of it, far too often. It typically comes from angry prospective customers who are in trouble and they have read the marketing materials, but they have failed to do adequate research and planning. If you are offended by this article, then you are probably one of these types of customers.
This week’s article is just an observation that I have made over a decade’s time in the IT business. I have had the privilege of working with some highly talented people, and I have had the honor of working with exceptional employees. Very rarely is someone both.
The techniques to develop an ideal employee focus on indoctrination. We do not want an employee to question too much of what they are told to do. We a
Part of every IT professional’s job is finding answers. Not knowing answers – finding answers! There is a huge difference between the two, in that:
Knowing an answer is great for exams, job interviews, and Jeopardy!
Finding an answer is more important, because you need to find the answer before you can know it.
Here is the dirty little secret:
It is harder work to find the right answers than it is to know t
This industry puts a heavy emphasis on technology, of course, but not nearly enough time and energy is spent on training IT professionals on how they should act as professionals. You might think that this is something that can be taken for granted. After all, as long as you know how the technology works who cares if your professional and social skills are a little rough around the edges?
The customer cares. That is